Analytics 10

Analytics 10.3, Spring 2012

Release Notes

These are the release notes for Analytics 10.3, Spring 2012.

Additions

  • Heatmaps reports show you where visitors have clicked on your pages.   Heatmaps are available to licensed customers and require implementation of version 10.2. of the Webtrends JavaScript tag with the Heatmaps plugin enabled.  Once the tag is implemented for a licensed account, Heatmaps can be launched from the Page Dashboard in the Analytics 10 user interface.
  • Path Analysis reports for pages and content groups are available in Analytics 10 with new interactive visualizations.
  • Report list filtering is available on the profile dashboard in Analytics 10.  Click “Browse” to view a full list of uncategorized reports in alphabetical order.  The filter control also works from this view.
  • Calculated measures created in the Analytics 9 Administration interface now appear in custom reports in Analytics 10.
  • Edit the Category field for out-of-box reports in the Analytics 9 Administration interface.  This allows for customization of how out-of-box reports are organized in the Analytics 10 report list.
  • Amazon’s Kindle Fire and other devices will appear in mobile device and browser related reporting.
  • The list of spiders is updated for spider reporting and filtering.
  • Twitter’s t.co URL shortening domain is added as a “social” source in traffic source reporting.
  • Tag Builder is updated to allow navigation to v9 or v10 (or latest version) of the JavaScript tag.  Selecting the v10 path provides for simpler customization of the JavaScript, under “Additional Options”, than in earlier versions, and the Data Collection ID (DCSID) is pre-populated.  The v10 tag is required for all plugins, including the Heatmaps plugin.
  • Webtrends JavaScript tag, v10.2., is now available and accessible from Tag Builder.  This version of the tag takes advantage of asynchronous JavaScript, allowing the tag to load from anywhere on the page, resulting in higher execution rates.  In addition, the new tag is smaller and minimizes to a very compact footprint, allowing bandwidth-limited devices to download the tag with very little data transfer.  It can also enable the Heatmaps plugin and other integrated social plugins, such as Facebook.  Additional details can be found in the Developer Network.

Changes

  • Drilldown functionality for multi dimensional reports is changed to allow for in-line drilldown and the ability to drill through to a sub dimension.
  • Settings atop the space dashboard (i.e. Show and Sort By lists, filter, etc.) will persist across sessions, and settings provided above reports (i.e. view mode, number of rows, sort, filter, etc) will persist during a session.
  • Creating, editing, and deleting groups is greatly simplified.  Multiple spaces or profiles may be selected and placed into a group with a single drag.  The groups drawer will also pin to the top of the left menu when scrolling down, making it easier to drag spaces found near the bottom of the screen into a group.

Issues Resolved

  • Dashboard widgets will be hidden when 24 Hour or Today modes are selected.  (ENG387623)
  • Generator will show previous years in the selection list.  (ENG389732)
  • Domains with specific characters will be supported as part of Campaigns creation.  (ENG389676)
  • The “Single Level Paths, Forward and Reverse” report is searchable.  (ENG363126)
  • The Countries widget for the iOS App space dashboard is visible.  (ENG389875)
  • Editing the iOS App space now supports a change from iTunes-only to Webtrends-only.  (ENG383704)
  • The thumbnail service is updated to employ a recognizable user-agent.  (ENG389473)
  • Reports with Scenario measures are showing in Analytics 10.  (ENG389963)
  • RSS feeds can now be edited without having to change the Name field.  (ENG384457)

Known Issues

None at release time; this section will be updated with any known issues.

Known Limitations

None at release time; this section will be updated with any known limitations.

Feature Retirement Plan

  • Administrator Only Mode (or Setup Mode) will be removed from Analytics 10 in Summer 2012.  This mode prevents non-administrative users from being able to log into the Analytics 10 interface while their administrator prepares the interface for roll-out.
  • URL Parameter Analysis reports will be retiring in place of more powerful custom reports.  For customers who make use of this feature, refer to the following key notes and timeline.
    • The ability to create new URL Parameter Analysis report definitions will be removed from the Analytics 9 Administration interface in mid May 2012.
    • URL Parameter Analysis report definitions will continue to populate data through approximately November 2012.
    • Analysis and population of URL Parameter Analysis reports will stop approximately November 2012.
    • For all custom reporting needs going forward, customers should use the more powerful custom reports feature.  (Please contact your Account Manager if assistance is needed with this transition.)
Published
by
Julia Pond
on March 12, 2012
in Analytics and Analytics 10
.

Analytics 10.2.1, Winter 2012

Release Notes

These are the release notes for Analytics 10.2.1, Winter 2012.

Additions

  • N/A

Changes

  • Geotrends data has been refreshed.  Reports containing geographic lookup data will make use of the updated data and will result in slight differences across geographic dimensions.
  • Log File Delivery jobs now begin at 04:00 of the time zone of the data source whose logs are being delivered.  Previously, these jobs began at 04:00 GMT.

Issues Resolved

  • Scenario Analysis data now appears correctly in Analytics 10. (ENG389023, ENG389528)
  • In Analytics 10, Scenario Analysis reports are now displayed by report title, instead of by the name of the Scenario Analysis definition. (ENG388866)
  • Measure names no longer appear as “null” in some Analytics 10 report views. (ENG388797)
  • A restriction in which certain Analytics 10 reports (Visitors: New + Returning, On-Site Searches, Campaign IDs) could not be manually added to a report template has been removed. (ENG389237)
  • Report totals in Analytics 10 now match report totals in Analytics 9. (ENG389197)
  • The “convert to note” icon for Analytics 10 alerts now appears in all cases.  (ENG389203)

Known Issues

  • If a profile’s encoding is changed from the default UTF-8 to Shift_JIS encoding, then double-byte characters entered in the profile field will not display correctly in Analytics 10.  (ENG389159)
  • In some cases, in custom drilldown reports, dimension values that should appear below the first level are appearing at the first level. (ENG389749)
  • An error sometimes occurs when a conversion page is added to an Analytics 10 Campaign definition after data has been analyzed for the campaign. (ENG389578)

Known Limitations

  • N/A
Published
by
Mike Swope
on January 13, 2012
in Analytics and Analytics 10
.

Analytics 10.2, Fall 2011

Release Notes

These are the release notes for Analytics 10.2, Fall 2011.

Additions

  • A new Mobile Website space is available for licensed customers, including a mobile-focused dashboard, and a mobile-optimized JavaScript tag.
  • Scenario Analysis reports are available in Analytics 10 with new visualization and updated scenario conversion rate calculation.
  • User access rights can now be managed in Analytics 10 for space types that only appear in Analytics 10:  Facebook Pages, API-only Facebook Apps, API-only iOS Apps.
  • Several additional sites are now recognized as “Social” traffic sources:  Yahoo! Pulse, Friendfeed, t.qq, Hyves.nl, Renren, Netlog, Mxit, Vkontakte, Seesmic, Iwiw, Me2Day, Blogger, Mxit.
  • Updates to the list of spiders used by the spiders filter and used to populate the Spiders report.
  • Numerous additional devices have been added to the list that populates the Mobile Devices dimension in reports.

Changes

  • Organic search traffic originating from Google secure search will be recognized as a Google search engine and will have a search phrase of “Search phrase not provided”
  • In Facebook Page spaces, some metric display names have been updated:
    • “Wall Posts” has been changed to “Posts by Others”
    • “Likes” has been changed to “Content Likes”
    • “Fans (Lifetime)” has been changed to “Page Likes”
  • Three reports added during the initial Analytics 10 release have had their display names changed. (This does not affect reports with similar names that existed prior to Analytics 10).
    • The “Pages” report is now the “Site Pages” report.
    • The “Search Engines” report is now the “Search: Engines” report.
    • The “Search Phrases” report is now the “Search: Phrases” report.
  • In the list of URL Rebuilding options shown in Analytics 9 Administration, the “No Rebuilding” option has been removed.

Issues Resolved

  • An error that occurred when a user connects to a Facebook account with no eligible apps or spaces has been resolved and the messaging that is provided in this situation has been clarified. (ENG386138)
  • When the profile limit has been reached, you are no longer prevented from editing space details. (ENG388148, ENG388044)
  • An issue with sorting the time period dimension in reports in the Analytics 10 report view has been resolved. (ENG384650)
  • An issue with clicking today’s date in the Analytics 10 custom calendar selector has been resolved. (ENG385410)
  • Date formats are now treated consistently in the Analytics 10 custom calendar date selector.  (ENG387816, ENG388182)
  • Double-byte character display issues have been resolved in Analytics 10 for search phrases, page titles, space names. (ENG386349, ENH387586, ENG388030)

Known Issues

  • If a profile’s encoding is changed from the default UTF-8 to Shift_JIS encoding, then double-byte characters entered in the profile field will not display correctly in Analytics 10.  (ENG389159)

Known Limitations

(to be added at release time)

Published
by
Mike Swope
on November 7, 2011
in Analytics and Analytics 10
.

Data Extraction API, Version 3.0

Release Notes

These are the release notes for the Data Extraction API, version 3.0.

Additions and Changes

These were added:

  • Trended data is now available for all reports, including multi-dimensional reports, using the period_type parameter.
  • You can now retrieve data on Analytics 10 spaces using these methods: list spaces, list space profiles, and keymetrics.
  • The external data method gives you access to Facebook, iOS and PostRank data.
  • HTML and CSV output formats are now available for the list profiles, list reports for profile, and get report definition methods.
  • JSONP is now supported.
  • Scenario analysis reports are now available.

These were changed:

  • Generator, located at https://generator.webtrends.com, has been updated to generate REST URIs for version 3 of the Data Extraction API.  (There is also a link to the prior of Generator, which generates REST URIs for version 2.1)
  • The URI format for the following methods has changed: list profiles, profile summary, list reports for profile, get report definition, get report data for period, key metrics. See “URI changes” in What’s New for details on the changes.
  • The calendar date format for report data in JSON, XML and XML2 now conforms to the ISO 8601 standard. IN JSON, calendar dates are now represented differently. See “New data output formats” in What’s New for details.

 These were removed:

  • These methods are deprecated in version 3:  list templates, get template definition
  • The period parameter is no longer supported. Use the start_period, end_period and period_type parameters to specify time periods.

Issues Resolved

  • Several previously observed trending-related issues have been resolved:
    • Unable to trend pages report for a particular profiles (ENG370917, ENG368323)
    • Trending returning same values in certain cases (ENG377808)
    • No data for trending yearly, quarterly, weekly and current_year (ENG367425)
    • Trend data stops unexpectedly for sources report (ENG373019)
  • REST requests no longer have failures after measures have been added to a report and a custom date range is selected (ENG381944)
  • A mismatch between the UI and REST results for Average Visitors per Day (ENG373802)
  • An issue with using the “search” parameter in trended reports (ENG373100)
  • Issues with extracting drilldown reports (ENG368028, ENG380056)
  • Errors encountered when yearly periods specified (ENG380085)

Known Issues

  • Searching for values that only occur in second dimension values returns an empty report (ENG386713)
  • The label of the second dimension is not translated into the selected language for the key metrics extract for Facebook App and Facebook Page spaces.  (ENG387178)
  • The Keymetrics report is not correctly extracting realtime hourly data when start_period and end_period indicate hours and userealtime=true (ENG389117)
Published
by
Julia Pond
on October 5, 2011
in Analytics, Analytics 10, Data Extraction API and Generator
.

Analytics 10.1.2, Summer 2011

Release Notes

These are the release notes for Analytics 10.1.2, Summer 2011.

Additions and Changes

These were added

  • Google Plus and Urban Spoon are now being detected as “Social” traffic sources. (ENG386241, ENG385455)
  • Traffic from Webtrends Mobile App SDKs is now recognized as browser “Webtrends Mobile SDK” instead of “Webtrends” (ENG386749)
  • The user interface now includes breadcrumb navigation

These were removed

  • Due to its expiring API availability, the option to include PostRank data in new website spaces has been removed.  PostRank data has also been removed from any existing spaces.

Issues Resolved

  • Template-based measure-level rights are used where relevant to narrow the list of reports and measures viewed in Analytics 10 (ENG385445)
  • The global search option is now available for searching on non-English characters.  (ENG386015)
  • The current hour data is displaying correctly for key metrics. (ENG384301)
  • Additional tokens have been translated into available languages. (ENG385660, ENG385737, ENG385381, ENG386044)
  • Search phrases from Yahoo Japan Mobile are now being displayed correctly.  (ENG385689)
  • An issue with editing group names has been resolved. (ENG385367)
  • Thumbnail capture for pages with dynamic content such as iFrames has been improved. (ENG383746)
  • It is now possible to create a non-profile space after the profile limit has been reached. (ENG383749)
  • Alerts on the key metrics trend view are appearing as expected. (ENG385010)
  • Issues with displaying thumbnails and data for some Facebook Page spaces have been resolved. (ENG385976)
  • An issue with retrieving iTunes data with updated credentials was resolved. (ENG386546)
  • Issues with the display of Dynamic Visitors measures have been resolved.  (ENG385794, ENG386766)

Known Limitations

  • Punctuation marks (?, !, %, #, @, etc.) cannot be used at the beginning of a search string.
Published
by
Julia Pond
on August 18, 2011
in Analytics and Analytics 10
.

Analytics 10.1.1, Summer 2011

Release Notes

These are the release notes for Analytics 10.1.1, Summer 2011.

Additions and Changes

These were added

  • The new Microsoft SharePoint Website space is available for licensed customers, including out-of-box reporting, and SharePoint-specific tagging capabilities.
  • Analytics 10 has been localized into French, German, Italian, Japanese and Spanish
  • BlackBerry PlayBook and BlackBerry Tablet OS are now recognized in browser, platform, and device reports.

Issues Resolved

  • Template-based viewing restrictions on reports are recognized.  The reports available to for a user to view are limited as expected based on that user’s template access rights.  (ENG384950)
  • Page Dashboard and Space Dashboard are populating as expected. (ENG385818, ENG385820, 383241, ENG384344)
  • Issues with logging into subaccounts and with navigating among parent accounts and subaccounts have been resolved.  (ENG383648, 385473, ENG385845)
  • A user’s alerts are now disabled when that user is deleted. (ENG384330)
  • Email alerts will indicate the profile name. (ENG385092)
  • The date selection will persist when navigating from the Pages report to the Pages Dashboard. (ENG385128)
  • Adding a Facebook connection is now successful whenever the Facebook account has at least one page or one application.  (ENG385294)
  • Issues with viewing month total metrics have been resolved. (ENG385260)
  • Issues with editing Groups have been resolved. (ENG385190, ENG385390)
  • Uploading a custom thumbnail for site spaces with a non-standard domain value is now possible. (ENG385300)
  • Analytics 10 Onsite Ads reports are now showing Impressions and Clickthroughs correctly. (ENG384353)
  • CSV report download file names now contain profile and report names. (ENG384977)
  • Double-byte search phrases from Soso and Baidu are now viewable. (ENG385241)

Known Issues

  • In Analytics 10, users are able to view all measures in the reports to which they have viewing access.  Template-based viewing restrictions on measures are not recognized.  (Note that profile access rights and template-based viewing restrictions on reports are recognized.) (ENG385445)

Known Limitations

  • The global search option is not yet available for searching on non-English characters.  (ENG386015)
Published
by
Julia Pond
on August 1, 2011
in Analytics and Analytics 10
.

Analytics 10.1, Summer 2011

Release Notes

These are the release notes for Analytics 10.1, Summer 2011.

Additions and Changes

These were added

  • The new Microsoft SharePoint Intranet space is available for licensed customers, including out-of-box reporting, and SharePoint-specific tagging capabilities.
  • Management of third-party credentials (Facebook, iTunes) has been streamlined.  It is now easier to update existing credentials, change the credentials assigned to a space, and to remove unused credentials using Settings > My Connections.
  • Internet Explorer 7 is now supported.

These were changed

  • The individual report view has been enhanced to show more data on the screen using a “full-screen” capability.
  • Overall performance of the dashboards and report views has been improved.

For more information, see the Analytics 9 Release Notes.

Issues Resolved

  • The Page Dashboard now populates correctly when the required Analytics 10 reports are added to a profile that existed prior to the Analytics 10 release.  (ENG383687)
  • Real-Time key metrics data in the “Today” and “24 hour” views are now appearing in the UI.  (ENG383789, ENG383790, ENG384511, ENG383422, ENG383446)
  • Data issues in the Onsite Ads: Clickthrough report have been resolved (ENG384353)
  • Historical third-party data from Facebook, iTunes and PostRank is now populating for expected periods, regardless of the end-user’s locale. (ENG383244, ENG382439, ENG383371, ENG384114, ENG383360)
  • Synchronization issues of report categories from OnDemand to Analytics 10 have been resolved. (ENG384255, ENG383289, ENG383274, ENG383591, ENG383766)
  • Profile/space synchronization issues have been resolved (ENG383934, ENG384306)
  • Several issues with Alerts have been resolved, including alerting on “Does Not Reach” alerts, editing alerts, and display of alerts in Analytics 10 (ENG383320, ENG379974, ENG382926, ENG383173, ENG383190, ENG383136, ENG382656, ENG383112, ENG383878)
  • Report categories with the same name are now consolidated into a single report category in the Analytics 10 UI (ENG383222)
  • Links from elements on the Page Dashboard are now linking to the expected location (ENG383014, ENG383018, ENG383009, ENG384424, ENG384464, ENG384465, ENG384466)
  • The Exit Page Visits measure is now calculating correctly in all cases (ENG382315, ENG383830)
  • Remaining issues with displays of country flags have been corrected. (ENG383498)
  • Workflow improvements have been made to the Groups feature (ENG383111)
  • Report table limits on new reports have been updated to improve performance (ENG383859)
  • Page Dashboard date range recognition and Visits and Bounce Rate display issues have been resolved (ENG383519, ENG383579)
  • Real-time data in the “24 hour” and “Today” views is displaying as expected (ENG383422, ENG383446, ENG383789, ENG383790)
  • Issues with space search and filter have been resolved (ENG383262, ENG382792)
  • Profile compare, sorting, and % change display issues have been resolved (ENG382009, ENG379556)
  • Dashboard display issues with % change and decimal values have been resolved (ENG383929, ENG382715)
  • When viewing a report, then pivoting to another profile, the report displays immediately (ENG383218)
  • Campaign Landing Page Discovery report now drills down correctly to all levels (ENG383058)
  • Facebook “posts” terminology used in Facebook Page spaces key metrics and posts overlay has been clarified (ENG383797)
  • Issues with navigating among accounts and sub-accounts have been resolved (ENG383648)
  • External data source on/off settings are now being recognized and followed (ENG383698)
  • Downloads and Revenue key metrics now appear properly when selected on the Spaces dashboard (ENG382939)
  • New report templates have been modified to auto-include custom reports that are added to profiles using those templates.  These templates were updated: “Website (Analytics 10)”, “Mobile Application (Analytics 10)”, “Facebook Application (Analytics 10)”.  (ENG384389)

Known Issues

In Analytics 10, users are able to view all measures and reports in the profiles to which they have viewing access.  Template-based viewing restrictions on measures and reports are not recognized. (ENG384950)

Known Limitations

The “Delete Space” capability is intentionally limited to be available only if the space contains fewer than 2 profiles.

Published
by
Julia Pond
on June 8, 2011
in Analytics, Analytics 10 and Analytics 9
.

Analytics 10, Spring 2011

Release Notes

On May 2, the first release of Analytics 10 will be available for new On Demand customers and a controlled rollout period begins.

Most existing customers will gain access to Analytics 10 beginning on May 16.  Initial usage for each account will begin with access enabled only to users in an Administrator role.  An Administrator will be able to use this “administrators only mode” in order to adequately prepare their account prior to rolling out to the rest of their organization.  Once preparation is complete, the Administrators can then grant access to their user base (through a checkbox in the Analytics 10 “Settings” area).

Note: The existing Analytics offering, formerly known as Webtrends On Demand, will continue to be available and referred to as Analytics 9. For more information, see the Analytics 9 Release Notes.  (The Insight user interface will be retired in late July, 2011, after customers have transitioned their Insight use to Analytics 10.)

Released May 2, 2011

Additions and Changes

Analytics 10 is an innovative platform and user interface that brings new power and simplicity to measuring marketing performance across the digital landscape.  Now, you can measure:

  • Across digital channels: Mobile apps, social, and site measures are presented together, so your view is at the brand-level, not silos of channel data.
  • Beyond “tagged” data: Feeds, APIs, and public data are analyzed and reported on, in addition to tagged data.
  • Campaigns without complicated setup:  The campaign setup process is guided by detection of relevant parameters for landing and conversion pages.  You can track campaign success with easy click-through and conversion tracking.

Analytics 10 Features

  • New user interface: An infographic-like interface makes data visualization and navigation easy.
  • Spaces: A “space” is an application, website, or platform instance to be tracked. Profiles are automatically organized under spaces.
  • Rapid creation of spaces is available for Websites, Facebook Pages, Facebook Applications, and mobile applications for iPhone/iOS, Android, BlackBerry and Windows 7, as well as generic mobile apps.
  • All space types come with rich, channel-specific out-of-the-box insight  — more data than any other analytics solution.
  • Facebook:  Track apps and pages with no tagging required.  Near-instant access to Facebook API data, visualized in the rich Analytics 10 interface.
  • Facebook Apps also include ability to track with Webtrends tagged data to provide additional insight.
  • For iOS mobile apps, iTunes Connect key metrics data is retrieved.
  • User administration features.
  • Page dashboard:  Combines metrics for a URL into one dashboard, dynamically generated.  Provides traffic source, geographic, and search related information for entry pages.  Integration of page statistics from bit.ly, Twitter and Facebook is available.
  • Groups: Groups let you aggregate profiles and spaces for custom views of your data (like a playlist).
  • Simplified campaign tracking via suggested landing pages and conversion pages.
  • Campaign dashboard provides insight into key metrics for a campaign.
  • Improved profile dashboard: Richer visualization with additional key metrics and integration of API, RSS and web data.
  • Enhanced report views with trending everywhere.  More visualization and trending/compare options available.
  • Full cross-compatibility with Analytics 9 (formerly On Demand).  Existing profiles are available in Analytics 10 and vice versa.
  • A “Classic” profiles list is available for easy reference to profiles and their report data.

Issues Resolved

(Not applicable)

Known Issues

This section will be updated, if applicable, at release time.

Known Limitations

  • Internet Explorer 7 is not supported with the initial release.
  • Scenario Analysis and Path Analysis visualizations are not yet available in Analytics 10.  They are still available in Analytics 9 (On Demand).
  • Parent/Child profiles do not appear in Analytics 10.  They are still available in Analytics 9 (On Demand).
Published
by
Julia Pond
on April 26, 2011
in Analytics, Analytics 10 and Insight
.